I have been in contact with customer service and their reply was this.
Make sure the GPS is connected by going to the accessory test screen. Go to Setup menu, click on User mode set to Advanced then go to Views to make Accessory Test visible. Once you have made it visible, press the View button until you see the System Status-Accessory Test and see if it shows the GPS connected. If the Accessory Test is showing the GPS connected, go to the GP Diagnostic View to see if shows a sky chart and numerical data from the GPS receiver. You can also try to Restore Defaults to reset the settings.
And that took care of the issue.